Refund policy

At TweedCove, we are committed to ensuring your shopping experience is as seamless and satisfying as the results you achieve with our tools. If, for any reason, you are not completely happy with your purchase, our straightforward refund policy is designed to protect your interests while maintaining the highest standards of fairness.

Eligibility Window

You may request a refund or exchange within 30 calendar days from the date your order was delivered. Requests made after this period will not be eligible for a refund, except in cases where the item is covered by a manufacturer’s warranty or where local consumer protection laws provide otherwise.

Conditions for a Full Refund

To qualify for a full refund, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging, including all manuals, cords, attachments, and protective materials.
• For cleansing brushes, the brush head must remain sealed and untouched for hygiene reasons.
• For blow dryers and curling irons, the power cord must be neatly secured and the heat-resistant sleeve (if included) must be intact.
• A proof of purchase—such as your order confirmation email or the packing slip—must be provided.

Non-Refundable Items

For health and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Opened cleansing brush heads or replacement brush heads.
• Any product that shows signs of use, including heat marks, scratches, or residue.
• Gift cards or promotional credits.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, is defective, or does not match the product you ordered, please contact us within 7 days of delivery. We will arrange a free return shipping label and send you a replacement or issue a full refund—including any original shipping costs—once the return is received and inspected. In these cases, you may choose to keep the item and receive a partial refund instead, if the issue is minor.

How to Initiate a Return

To begin the return process, simply email our support team at [email protected] with the following details:

1. Your order number (found in your confirmation email).
2. The product name and the reason for the return.
3. Clear photos of the item (if reporting damage or defects).

Our team will respond within 1–2 business days with a return authorization number and detailed instructions. Please do not ship any item back without this authorization, as we cannot guarantee processing.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held liable for lost or undelivered return packages. For damaged, defective, or incorrect items, we will provide a prepaid shipping label at no cost to you.

Refund Processing Time

Once your return is received and inspected (typically within 3–5 business days), we will notify you of the status. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to reflect the credit in your account.

Exchanges

If you wish to exchange an item for a different model or color, please follow the standard return process and indicate your preference in your email. Exchanges are subject to product availability. If the replacement item has a higher price, we will charge the difference; if lower, we will refund the difference.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please first check your bank account again. Then contact your credit card company or payment provider, as there may be a processing delay on their end. If the issue remains unresolved, email us at [email protected] and we will investigate promptly.

Final Sale Items

Items marked as “Final Sale” at the time of purchase are non-refundable and cannot be exchanged, unless they arrive damaged or defective. Please review product pages carefully before completing your order.

Contact Us

If you have any questions about this policy or need assistance with a return, our support team is here to help. Email us at [email protected] and we will respond within one business day. We value your trust and will always work to resolve any issue fairly and promptly.