Shipping policy
At TweedCove, we are committed to delivering your selected beauty tools—blow dryers, cleansing brushes, and curling irons—with care and efficiency. Please review our logistics policy below to understand how we process, ship, and track your order.
Shipping Method
We currently offer a single, reliable shipping option: Standard Shipping. This method is available for all products in our catalog, regardless of order size or destination. Standard Shipping includes tracking for every order, ensuring you can monitor your package from our warehouse to your doorstep.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. Once your order is packed and handed to our carrier, you will receive a shipping confirmation email containing your tracking number and a direct link to track your parcel.
Delivery Time
Delivery times vary depending on your location. As a general guideline:
- Domestic orders (within the United States): 3–7 business days after processing.
- International orders: 7–15 business days after processing, depending on customs and local postal services.
Please note that these are estimated timelines and not guaranteed. Unforeseen delays due to weather, customs inspections, or carrier disruptions may occur. We appreciate your patience in such cases.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that TweedCove does not offer free shipping at this time. The exact shipping cost will be clearly displayed before you complete your purchase, so there are no hidden charges.
Order Tracking
Once your order ships, you can track its progress using the tracking number provided in your shipping confirmation email. If you do not receive this email within 2 business days of placing your order, please check your spam folder or contact us at [email protected] for assistance.
Delivery Address
Please ensure that your shipping address is accurate and complete at the time of purchase. TweedCove cannot be held responsible for packages delivered to an incorrectly provided address. If you notice an error in your shipping details after placing an order, contact us immediately at [email protected]. We will do our best to update the address before the order is dispatched, but we cannot guarantee changes once the package is in transit.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you to arrange a reshipment. Please note that additional shipping fees may apply for reshipping returned items.
Lost or Damaged Items
While we take every precaution to ensure your order arrives safely, we understand that issues can occasionally occur. If your package is lost in transit or arrives damaged, please reach out to us within 14 days of the expected delivery date. Include your order number and a description of the issue, and we will investigate and provide a resolution promptly. For damaged items, we may request photographic evidence to expedite the process.
Customs and Import Duties (International Orders)
For international shipments, the recipient is responsible for any customs duties, taxes, or import fees imposed by their country. TweedCove is not responsible for delays caused by customs clearance. Please check with your local customs office for information on applicable charges before placing an order.
Contact Us
If you have any questions about our logistics policy or need help with an existing order, our support team is here to assist you. Email us at [email protected] and we will respond within 1–2 business days.
Thank you for shopping at TweedCove. We look forward to helping you achieve your styling goals with our premium blow dryers, cleansing brushes, and curling irons.