Tracking order

At TweedCove, we understand how important it is to know exactly where your order is on its journey to your door. That’s why we’ve made the tracking process as simple and transparent as possible. Below, you will find a step-by-step guide to tracking your Blow Dryer, Cleansing Brush, or Curling Iron from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and handed over to our shipping partner, we will send you a confirmation email containing your unique tracking number. This email is sent to the address you provided at checkout. Please allow up to 24 hours after your purchase for this email to arrive. If you do not see it in your main inbox, be sure to check your spam or promotions folder.

Step 2: Choose Your Tracking Method

You have two convenient ways to track your package:

Option A – Track via TweedCove Support

If you prefer a quick, personalized check, simply email our support team at [email protected] with your order number and tracking number (if you have it). Our team will respond within one business day with a detailed status update and estimated delivery window.

Option B – Track via a Third-Party Carrier Portal

For real-time, 24/7 tracking updates, we recommend using a reliable third-party tracking service. These platforms aggregate data from multiple carriers, giving you a clear view of your shipment’s progress.

Recommended service: 17TRACK
Visit www.17track.net and follow these simple steps:

  1. Copy your tracking number from the confirmation email.
  2. Paste it into the search bar on the 17TRACK homepage.
  3. Click the “Track” button. The site will instantly display your package’s current location, recent scan events, and estimated delivery date.

17TRACK supports over 700 carriers worldwide, so it works seamlessly with our international shipping partners. The service is free, does not require an account, and is available in multiple languages.

Understanding Tracking Statuses

As your order moves through the delivery network, you may see the following common statuses:

  • Order Placed – We have received your payment and are preparing your items.
  • Shipped – Your package has left our facility and is with the carrier.
  • In Transit – Your package is moving through the carrier’s network.
  • Out for Delivery – Your package is on the final vehicle and will arrive today.
  • Delivered – Your package has been left at the specified address.

What to Do If Your Tracking Information Doesn’t Update

Sometimes, tracking scans can lag for 24–48 hours, especially during peak seasons or international handoffs. If your tracking status has not changed for more than 3 business days, or if you see an error message, please email [email protected] with your order number. We will investigate with the carrier and provide you with a clear resolution.

Delivery Timeframes

Standard shipping typically takes 5–10 business days depending on your location. Express shipping (if selected at checkout) takes 2–4 business days. Please note that these are estimates and not guarantees, as weather, customs, or carrier delays can occasionally occur.

We are committed to making your TweedCove experience smooth and worry-free. If you have any questions about your order, our support team is always one email away at [email protected].